We are committed to providing our customers with the best service possible. Our first-class support team starts with your own account manager who will work directly with you to quickly address any issues that may arise with your OpenVelocity service. You can count on cheerful customer service and a commit to excellence from our entire support team.

Server Monitoring and Backup

Our distributed network and server infrastructure is monitored around the clock to alert us of any critical issues. You won’t have to worry about whether or not your IT services are available. Our support team is on the job to give you the peace of mind that comes from knowing your data is safe and secure.

Our daily backup services create a secure, complete backup of your data using multiple redundant storage facilities. This distributed network architecture ensures that your data can be restored in the event of a major outage.

Security

Tachometry uses state of the art data encryption to ensure that your data is safely moved across an insecure Internet. Our support team understands network security and can quickly identify and isolate securtiy threats as and when they arise.

Quarterly Service Review

Your subscription includes a quarterly service review. We will evaluate and report on your current environment including web, email and DNS statistics. Our Operations Support Team will also advise you of planned upgrades as we continually improve both the performance and scalability for your outsourced IT environment.